Contents
Cal Poly Pomona

Annual Services Performance Measurements

Fiscal Year 2007 (July 1, 2007 through June 30, 2008)

Adaptive Technology (AT) for Students with Disabilities

Total number of adaptive computer workstations available for student use
22
Total number of students with disabilities who were eligible to use adaptive technology
495
Number of ATI-eligible students who used adaptive technology
214

Central Computing Systems

Number of student email accounts
24,610
Number of faculty/staff email accounts
2,438
Number of other email accounts
13,795
Total number of email boxes
40,843
LDAP Directory reliability
99.95%
Active Directory reliability
100.00%
Web browsing reliability
99.90%
Authentication reliability
99.90%
Identity management (authentication services)
99.93%
Intranet reliability
99.96%
Exchange email reliability
99.88%
Win Domain reliability
99.93%
Co-location reliability
100.00%
BlackBoard reliability 
99.96%

Central Computing Lab Support

Number of unique users
13,191
Number of lab computers purchased
0

Classroom Technology

Lecture classrooms equipped for computer-based, multimedia presentations
150
Amount spent for equipment to convert standard classrooms to Smart Classrooms
$500,000
Amount spent to refresh equipment in already-existing Smart Classrooms
$70,000
Amount spent to support Smart Classroom use
$160,000
Per cent of instruction space as Smart Classrooms
41.45%
Number of times faculty used Smart Classrooms
3,059
Smart Classroom help calls
728

Data Warehouse  

Number of public Data Warehouse reports
14
BroncoDirect reliability
99.63%
Viking reliability
99.99%

Learning Management Systems

Number of courses offered using a learning management system 
3,518
Number of faculty members that taught these courses
500
Number of students enrolled in these courses
18,500
Number of BlackBoard classes 
3,518
Percentage increase of BlackBoard classes FY 07 vs. FY 06
161.60%

MediaVision

Number of MediaVision productions
411
Number of streaming video hits
741,058
Streaming video reliability
100.00%

Networking 

Percent of full-time faculty workstations with high speed Internet connections
100.00%
Per cent of part-time faculty workstations with high speed Internet connections
100.00%
Per cent of staff workstations with high speed Internet connections
90.00%
Per cent of student workstations with high speed Internet connections
100.00%
Per cent of classrooms with high speed Internet connections
100.00%
Number of minutes planned downtime (best month)
10
Number of minutes of unplanned downtime (best month)
5
Number of minutes of planned downtime (worst month)
60
Number of minutes unplanned downtime (worst month)
45
Average Internet connection utilization
7.00%
Peak Internet connection utilization
17.00%
Wireless availability, instructional spaces (classrooms, laboratories, seminar rooms)
10.00%
Wireless availability - library
100.00%
Wireless availability - dormitories
10.00%
Wireless availability - open space
50.00%
Wireless availability - Bronco Student Center and Bookstore
90.00%
Campus Internet connection bandwidth
1 gbps
Inbound traffic (95th average megabits per second)
55.9
Outbound traffic (95th average megabits per second)
36.8
Number of wireless users (peak)
1,200
Number of telecommunications work order requests
527
Work order program reliability
100.00%
Internet reliability
99.90%
Packet shaping reliability
100.00%
Firewall infrastructure service reliability
99.90%
Virtual private network reliability
99.90%
Long distance voice reliability
100.00%
Voice mail reliability 
100.00%

User Support

Total Help Desk tickets, emails (09/01 - 06/30)
26,469
Number of calls to 896-POLY
300,000

 

This page was last updated on October 8, 2008.