TEST CENTER CUSTOMER SERVICE COORDINATOR

Recruitment No.	50240
Classification Title	Administrative Support Coordinator I
Collective Bargaining Unit	CSEUE/Bargaining Unit 7
College/Department	Undergraduate Studies/Test Center
Timebase	Part-time (at .75 timebase)
Type of Appointment	Temporary (for one year)
Application Materials Required	University Application and Resume Required
Classification Salary Range	$2,106 - $3,159
Anticipated Hiring Range	$2,106 - $2,457
Recruitment Closing Date	10/27/08

THE DEPARTMENT

The Test Center, functions under the Division of Academic Affairs to design and administer a number of testing programs, some of which are system wide, like the English Placement Test and Entry-Level Mathematics Test as it relates to Executive Order 665, and some of which are local, like the Microcomputer Proficiency Test and the Graduation Writing Test, which fulfills the CSU Graduation Writing Assessment Requirement.

DUTIES AND RESPONSIBILITIES

The Test Center Customer Service Coordinator responds to written and verbal inquiries regarding testing dates, registration, test policies and workshops. Provides appropriate test related referrals. Plans, generates, and coordinates correspondence for campus and public distribution. Provide information and materials, clarifying evolving test policies, procedures, and consequences; including test score interpretations, and information specific to entering and graduating students; ability to address issues, utilizing reasoning, and judgment; developing practical, thorough, and creative solutions. Coordinates student test registration, maintains and produces accurate test rosters, monitors data base, and assists in troubleshooting and testing the databases used for score management. Must have thorough knowledge of office systems and the ability to use broader range technology, systems and packages related to testing purpose. In conjunction with the ASC II, coordinates the entering of test scores into databases and report scores. Removes service indicators in a timely and accurate manner. Coordinates clerical and support functions for the Test Center and perform full range of administrative tasks for the Test Officer and Assistant to the Test Officer. Maintains and updates process manuals, filling system, inventory and order materials and supplies. Schedules test and reading facilities as well as assists in setting the annual testing calendar. Verifies and accurately updates detailed student test data. Prepares, orders, and reviews graphic documents for accuracy, completeness, and adherence to standard rules and regulations; coordinates the preparation, organization, and storage of confidential test materials. In collaboration with the Assistant to the Test Officer, provides lead work direction, selection, and training of student assistants. Assists Test Officers in tracking Test Center budgets, accounts and making simple projections on expenditures; coordinates the scheduling, proctoring, and score reporting, for all in-office tests; including the Microcomputer Proficiency Test, special needs and community outreach testing; coordinates with the Disability Resource Center, to arrange testing for disabled students. Schedules and oversees preparation of materials for the MBA Program and College of the Extended University off-campus testing. Assists the Test Officer and the Assistant to the Test Officer, in planning and coordinating all large scale tests including scheduling test dates and arranging facilities and equipment needs. Assists with the recruitment of test supervisors and proctors for weekend test dates. Oversees the student assistant and preparation of test materials. Prepares all contract related paperwork.

QUALIFICATIONS

High School diploma or its equivalent AND Four years of progressively responsible experience in general office clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures; thorough knowledge of English grammar, punctuation and spelling; thorough knowledge of office systems and ability to use broader range of technology, systems, and software packages; ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist; working knowledge of budget policies and procedures; ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to draft and compose correspondence and standard reports; ability to handle effectively a broader range of interpersonal contacts including those at a higher level and those sensitive in nature.

PREFERRED EXPERIENCE

Ability to communicate policies with excellent customer service skills: experience working with diverse populations; ability to interpret test requirements and remain well-informed regarding test policy and procedures changes, and willingness to develop database and other software skills as needed. Ability to draft and compose correspondence and standard reports. Ability to independently apply a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on gender, race, sexual orientation, national origin, disability, marital status, age, religion, or veteran status. Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

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