Contents
Cal Poly Pomona

FREQUENTLY ASKED QUESTIONS - STUDENTS

Student Account General Questions

1. I have a question regarding information on my Student Account, who should I contact for assistance?
2. Where do my Auxiliary fees go?
3. What is "Authorized" Financial Aid?

Student Account Payment Questions

4. How can I make my payment?
5. What is the deadline for me to pay?
6. Can I make arrangements to pay in installments?
7. How do I purchase a parking decal?
8. What happens if payment is not received on the due date


1. I have a question regarding information on my Student Account, who should I contact for assistance?

For questions regarding data displayed on your Student Account, you should contact the office below:

  • For Account Balance charges and payments questions, contact the Student Accounting & Cashiering Services Office during business hours from a touchtone telephone (909) 869–2010, at the voice prompt press 1, then press 5 to speak to a Student Accounting representative.
  • For Registration questions, contact the Registrar's Office during business hours at (909) 869-3426 or you could go to their website at http://www.csupomona.edu/~registrar/.
  • For Financial Aid questions, contact the Financial Aid Office during business hours at (909) 869- 3700 or you could go to their website at http://www.csupomona.edu/~financial_aid.

2. Where do my Auxiliary Fees go?

The facilities, programs, and services supported by auxiliary fees are non-state funded and would not exist without the students’ funding.

Please go to "Mandatory Auxiliary Fees"

 

3. What is "Authorized" Financial Aid?

"Authorized" financial aid is aid that will be applied to your university charges. Aid will authorize only if you have received an official offer letter from the Office of Financial Aid.

  • Grant Aid is authorized to your account once you are registered at least half time (full time for EOP and Athletic Grants).
  • Federal Perkins Loan is authorized to your account once you submit a signed Promissory Note to the Student Accounts Office and are registered at least halftime.
  • Stafford Loan is authorized to your account. If you have applied for a Stafford Loan, you can add the quarterly amount into your authorized aid and subtract that amount from the total due for the quarter.
  • Work Study is not authorized to your account. You receive a paycheck monthly, for the hours you work. Scholarships are not generally authorized to your account.
  • Financial Aid not authorized on your student accounts fee bill. If you have been awarded aid other than Stafford and/or Work Study and if you are registered at least half time, contact the Office of Financial Aid at (909) 869-3700 to see why your funds are not reflected on your account.

4. How can I make my payment?

  • You can make your payment by using BroncoDirect on-line feature.
  • You may mail your check to the Cashier’s Office at: California State Polytechnic University, Pomona, Student Accounting & Cashiering Services, 3801 West Temple Avenue, Pomona, Ca 91768. Make your check payable to CAL POLY POMONA, and be sure to write the student BroncoNumber on the check.
  • You may also FAX the completed Installment Payment Form to our office at (909) 869-5354.
  • You may also bring your credit card or your check to the Cashier’s Office window, or use the drop-box located outside of the Cashier’s Office for check payments.

 

5. What is the deadline for me to pay?

Spring 2008 - March 17, 2008

Summer 2008 - TBA

 

6. Can I make arrangements to pay in installments?

Cal Poly Pomona students have the option, as authorized by the Board of Trustees of the California State, to pay their fees (and tuition where applicable) on an installment plan for pre-registration fees. Students owing in-state registration fees may pay in two installments, while non-resident students may pay in three installments. The first installment is due on or before the pre-registration due date. The second payment is due after the term begins. If you decide to use the installment payment option, you must fill out the installment payment form found at our website (http://www.csupomona.edu/~ufs/sa/sa.html and mail the form to the Student Accounting & Cashiering Office or drop the form off in our drop box in front of the Cashiers’s Office or FAX the form to our office at (909) 869-5354 to be sure the classes you pre-registered for will be saved. This option is only available through the pre-registration payment period. It is not available during the late registration period. Students receiving Financial Aid are not eligible for Installment Plans.

 

7. How do I purchase a parking decal?

Parking Fees: The cost per quarter is $90.00 for four-wheel vehicles and $23.00 for motorcycles. Your Online Fee Bill will include the charge for this decal. To ensure that you receive a decal before the beginning of the quarter, you must purchase one through the BroncoDirect System during pre-registration. They will be mailed to your address 10 days prior to the beginning of the quarter. Motorcycle decals must be purchased in person at Cashiering Services.

If you Late Register, you must pay for your parking decal and physically pick it up in the Student Accounting and Cashiering Services office. The decal WILL NOT be mailed out to you.

Anyone who parks on campus without a parking decal on his/her vehicle will be given a Municipal Court Citation.

 

8. What happens if payment is not received on the due date?

Outstanding balance must be paid by the due date or pre-registered classes will be dropped and you must late register, paying a late registration fee of $25 plus at least half-time fees in order to add classes.

 

Please e-mail your comments to kmharper@csupomona.edu

 

2008-03-18